Your membership in the
Limited Access group is designed as a very temporary, stop-gap measure
to ensure that your computer will not infect other computers on the
netptc.net network or the Internet, while still allowing you all the
Internet access necessary to take care of the issue(s). The entire
thrust of the Limited Access program is to get you back on Full Access
as fast as possible. You can follow our step-by-step plan to get you
back to Full Access if you are comfortable with the following computer
Browsing to a site by clicking on a link.
Downloading a program and installing it.
Paying for a software product online (if necessary).
Following post-installation directions.
you are uncomfortable with any task on the list above you might
consider one of two options, have a friend or relative that has
computer savvy clean your computer or take your computer to a
reputable computer store and pay to have it cleaned. Either way,
Ponderosa Internet is not responsible for any loss of data or revenue
due to any process you go through to clean your computer. It is
important that you back up critical data prior to attempting to clean
your computer (keeping in mind that the virus/trojan/worm may be in
the data you are backing up so you would need to scan it thoroughly
prior to restoring it to a cleaned machine).
back to Full Access
an AntiVirus program. Update the virus signature file
immediately after installation (following the vendor’s instructions)
and then immediately scan your entire computer including memory.
Minimal configuration suggested would have the program automatically
scan files ‘on access’, scan your entire computer on a daily basis
automatically and update its signature file(s) at least on a daily
2. Install a FireWall program and update the program
immediately after installation. Minimal configuration suggested would
have the program automatically check for updates on at least a daily
3. Download and install all applicable Critical Updates from
Microsoft, Apple or your favorite Unix or Linux Support Site. If
available on the vendor site (as it is on Microsoft’s) you should
probably set the Critical Updates to download and install
automatically as new critical updates become available. There is some
possibility that a particular critical update might affect the
functionality of some program you have installed on your computer so
you’ll have to weigh that possibility against the comfort level of
having all critical updates installed immediately when available.
4. Contact Ponderosa
Internet via email at firstname.lastname@example.org
or via phone at (800)903-1444. Advise the Call Center Technician that
you have cleaned all computers that connect to the Internet through
netptc.net via your username and that you wish to be placed back on
Full Access. You might consider a free password change to ensure that
no one else (possibly with an infected machine) can log on as you.
This should only be necessary if you believe someone has access to
your username and password and is using your account without your
Some vendors have products that combine the AntiVirus and the FireWall
programs in a Suite. This makes your configuration tasks easier as
there is usually only one menu to work from. Also, chances are that
the two programs are going to work well together as they were designed
with each other in mind. But, if cost is an issue there are separate
programs that are free. Some free programs come with support from the
vendor, some free programs do not. Again, your level of comfort should
dictate which one you choose. Like any third-party vendor software,
support for it rests on the shoulders of the vendor and not Ponderosa
Internet. Please read the software license(s) carefully before
downloading any software online.
you for your patronage. We apologize for any inconvenience you may
experience during this necessary process.